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Generally speaking, no, we do not typically offer any customizations like the ones mentioned above. However, we are open to working with you to make small updates to the package, such as adding a few extra pages for additional pictures. These small updates will not cost anything extra, but they are analyzed and approved on a case-by-case basis; please reach out to our support team first before purchasing a credit(s). In the rare instance an agent does require more significant changes, please note there will be an additional charge for the change request equivalent to at least one (1) credit. The additional cost of the change request will be calculated based on the amount of work required. Again, these are determined on a case-by-case basis - please reach out to our support team with any questions prior to any purchase.

Since you are selecting a pre-designed template, the changes you request should be very minimal (if any at all). For example, you may want certain pictures to be placed in a certain order or at a specific place on the page. To do so, you would simply request changes via email with our support team.

We only offer one round of revision in our standard offering. As mentioned elsewhere in the FAQ, since these are pre-designed templates we are offering, there shouldn’t be many (if any) changes requested from the client once you receive the deliverable. Should you want to make a few small changes (photo placements for example), we will gladly oblige. However, we do not typically allow clients to request significant changes to the overall design, color schemes, or flow. If our team is required to do so, there will be a minimum additional charge of at least one (1) credit. Please reach out to our support team with any questions prior to purchasing a credit(s).

If you need to make significant changes to your package, like updating multiple income or expense details, you can submit a formal "Change Request." To do this, go to "Account" in the top level navigation, then select "Change Request." Once you're on the "Change Request" page, you can submit your request through a simple 1-step form, similar to how you request a package. Each "Change Request" costs one (1) credit, and changes are typically completed within 24-48 hours of submission.

We require at least four photos of the property in order to submit your request. If you only provide four photos, our team will try our best to make the package look decent with the limited amount of photos provided.

Our payments are processed by Stripe.com. Stripe stores your credit card information on its servers and charges you at the time of purchase. Please note that your credit card information never reaches our servers, and is never stored there.

Credits are good for sixty (60) calendar days from the date they were purchased.

In order to ensure we can provide the best possible service, we limit the maximum amount of credits one can have in their account at any given time to twenty-five (25) credits. In our experience, this should be plenty for solo agents and small teams. Should you need more than twenty-five (25) in your account at one time because you are supporting a large team, please reach out to our support team so that we may assist you with a custom solution.

No, we do not offer any sort of refunds for credits that are purchased; all credit and credit bundle purchases are final. Since we offer single credits for purchase, giving the end user the option to familiarize themselves with our service without a significant up front investment, we do not offer any refunds for credits that have been purchased. If you are uncomfortable with buying a credit bundle, we recommend you start out with single credit purchases to familiarize yourself with our service and the type of quality work we provide.

No, we do not offer refunds for any credits redeemed or used for a package and/or service. Since these are pre-made templates, and you more or less already know what the final deliverable will look like, we do not offer any refunds for credits once they have been redeemed and/or a final deliverable has been turned over.

We do have a retainer option for larger offices & teams, but those are formulated on a case by case basis and are determined by the client and their projected workload. Please reach out to support to find out more information.

You can see the type of analysis we provide in every package design template. You may also see the financials in table format on the marketing overview page. These financials include CAP, GRM, PPSF, PPU, and other basic calculations. Most every important metric a non-institution investor looks at when evaluating a deal is included. We do not include more advanced and complex calculations such as Internal Rate of Return (IRR) and the like at this time.

Absolutely. While you do need to understand what the fundamentals are, such as CAP and GRM, you do not need to know how to calculate all those figures as our software will do it for you. While the majority of our clients are more experienced apartment agents looking simply outsource their financial analysis and marketing package design to an agency that can do it faster, more reliably, and more creatively than they can do it in-house, a significant amount of our client base are residential agents who have never been formally trained in underwriting. These agents know real estate, understand financials and metrics, know how to market real estate, but simply have never created financial models and the like for apartment buildings. Our services allow those agents to input the raw data like rent roll, unit mix, and expenses, and sit back and let us crunch all the numbers and do the heavy lifting in terms of financial analysis and calculations.

We have crunched the numbers for hundreds, if not thousands, of deals over the years and are extremely confident in our financial modeling software. If there are any mistakes found in our analysis in the final deliverable, we will fix it free of charge.